We understand finances
can be tight, so you'll find
discount prices on nearly
every book!

2007 Invisible Illness
Week stuff

Clearance Merchandise

Magazine

New Items

Gifts & HK Logo Items
Donations

Books by Lisa
(RM founder)

Living with Illness
Bible Studies
Caregivers
Church resources
Depression /
Encouragement

Devotionals
Friends of people
  with illness
Gifts
HopeKeeper Merchandise

HopeKeepers ®
  
group materials for leaders
Magazine
 
HopeKeepers
Marriage & family
Practical helps
CDs, DVDs
Donations

 



Contact Us
Customer Service/Help
Return Policy
First Time Shoppers
FAQ
Foreign Orders
Privacy Statement

Home to
Rest Ministries

How postage works
Foreign orders
FAQ
Paying without a credit card
About PayPal



 


Customer Service

Are you a first time shopped with us?
You may find your answers here.


Payment Options
Shipping and Delivery - U.S. Orders
Shipping and Delivery - Foreign Orders
Foreign Orders

Placing an Order
Returning an Item
Cancelling an Order
Ordering Problems
Status of an order

About Pay Pal

Pricing and Availability Policies

Privacy Statement
FAQ
Security Questions

 
 
 Placing An Order

By clicking here you will be taken to The Comfort Zone. Choose the category you wish to browse (books on various topics, gifts, etc.) When you see at item that interests you click on it to learn more.

To purchase the item click "add to cart." You can then click "check out" if you are finished shopping.

You will be walked through the check out process for your item(s). You will be asked to enter your address, phone number, email, and credit card number. This entire area is secure and you do not need to worry about the security/privacy of the information you give.

For our online orders we use Pay Pal. On your credit card statement it will say PAYPAL - RESTMINIST.

Please ensure you click the "Submit" button for submission.

You will be emailed a receipt within a short period of time after your order is submitted (generally within a few minutes.) We will receive your order and ship it, enclosing a receipt too.

 Payment Options




You can use Visa, MasterCard, Discover, and American Express* to fund your PayPal payment and E-Checks.

*Please note that American Express has decided to decline credit card transactions in which an American Express Corporate Card is used with PayPal. At this time, attempts to register or use an American Express Corporate Card in conjunction with PayPal will be declined.

What is an ECheck?
When you send money with an eCheck, the transaction will be held as "Pending" for 3-4 business days, until the electronic funds transfer has cleared your bank. When you use eCheck, you don't have to have a credit card or alternate funding source attached to your PayPal account. In addition, using eCheck means you won't incur credit card debt, since the money comes directly out of your bank account. eCheck is like writing a check, only faster and more secure. To use eCheck, just select it as your Funding Source when you send money. Here's How: (1) Click on the Send Money tab (2) Enter the required information (3) Click Continue and click the Funding Options link under the 'Source of Funds' heading. Choose the eCheck radio button (4) Click Continue and review the information on the Payment Details page and click Send Money to complete your transaction.

PayPal will send the request to your bank immediately. It will take up to 4 business days for the electronic funds transfer to be completed and for the funds to become available to the recipient of your payment. If your bank initially declines the electronic funds transfer, the payment may be delayed for up to an additional 7 business days. In this case, the Expected Clearing Date listed in the recipient's transaction history will be updated to reflect the new date.

 Shipping & Delivery


FOR ITEMS SHIPPED IN THE U.S.

Items are shipped first class. Most are sent Priority Mail. The checkout process will lead you through it step by step and add it in at the end.

POSTAGE RATES Effective May 2007
Up to $9.99 $3.50
$10.00-$29.99 $5.25
$30.00-$49.99 $9.25
$50.00-$74.99 $12.5
$75 - $100 $14
Over $100
We will send a separate invoice if your current postage payment does not cover the costs.
15% of order

We also explain this on our "First Time Shoppers" page.


FOR ITEMS SHIPPED FOREIGN - Please Read Carefully

To place an order to be delivered to a country other than the USA, you take the following steps:

  1. Place your order as you normally would with all payment
    information.
  2. We will send you an EMAILED confirmation of your order with shipping costs, based on the weight of the package and the destination, and how quickly you wish it to arrive.
  3. You will then go to a link and put the amount in the box and completely payment info.
  4. When receive your second (postage) payment your order will be shipped.
  5. If we do not receive your second order for postage, the package will not be shipped; we also will not take the time to track you down and get you your credit, so please shop carefully. If you wish to email us what you're interested in ordering, we can give you an estimate on the shipping costs.
 Returning an Item

RETURN POLICIES

If you are not satisfied with your order, you may send the like-new item(s)  back within 30 days for an exchange, credit or refund for merchandise amount (not shipping).

Returns for checks cannot be made until check clears within 10 days.

Credit card purchases will be credited back to the credit card originally used. We will credit your account through PayPal merchant account, so your credit on your statement will say PAYPAL - RESTMINISTR.

To cancel or change your order, please call 858.48.4685 OR 800-751-7378 and we will make the necessary adjustments.

 Cancelling an Order
After your final submission in the shopping cart the transaction cannot be "cancelled." However, if the order has not yet shipped, we can wait for the transaction to "clear" and then transfer the monies back (give you a refund). This will take about 24-48 hours.
 Problems with My Order
If you are having problems with your order, please check first here in our "help section" to see if your problem or question may be addressed, including the FAQ section. If not, please call us toll-free at 888-751-7378 and we will be happy to assist you. You may also ask us any questions that you may have.
Status of My Order
Please email us to inquire about the status of an order and we will respond as promptly as possible (Most often within less than 24 hours, although occasionally it may take an extra day or two.)
 FAQ

How else can I place an order NOT online?
What if I want to pay by check or money order?
Where do the profits from these books go?
Since you are a non-profit is my order tax-deductible?

Even after reading your security guarantees I still don't feel comfortable about using my credit card online. How else can I place an order?

We will gladly take your order over the telephone. call us toll-free, 888-751-REST (7378). Or you can make a list of any items you wish and send a check or credit card number, or money order. Since our products change so frequently we do not have an offline catalog, just a resources sheet. Click here to place a foreign order.

What if I want to pay by check or money order?

Browse the store as you normally would but do not add anything to your cart. Rather simply write down a list of items that you wish to buy and drop it in the mail to us at: Rest Ministries, PO Box 502928, San Diego, CA 92150. We also accept eChecks, which means you can pay by check over the internet.

Where do profits of these books go?

Rest Ministries has annual costs of about $54,000 and we do not pay for any staff. All staff is voluntary except our part-time administrative assistant. Our costs involve: mail/postage, printing, computer hardware and software and internet expenses, phone, etc. We also provide materials for a number of people who cannot afford them when needed. Lastly, we exhibit at a few conferences per year to increase awareness of our services.

Since you are a non-profit is my order tax-deductible?

No, only donations are tax-deductible and you will receive a receipt with your purchase itemized for your tax records. Although we are a non-profit, by law we are only able to offer a tax-deduction if we requested a sum for the item which was higher than the actual value. For example, if we charged $40 for a $10 book, then you would eligible for a $30 donation. We do not do this, however, as we like to keep our Prices affordable to those we serve.

 About PayPal

If you are a member of Pay Pal already (have purchased something through Pay Pal before) it will ask for your user name and password and then it will already have your shipping information. If you have not used it before, it's easy! Just enter your shipping information and credit card choice, and then choose a username and password.

Your credit or debit card information is known only to PayPal and is entered on a secure, encrypted server. You do not have to be a PayPal member to use your credit card. Purchases over $500 require you to become a verified member of PayPal. Membership is free. If you are a PayPal member who has been verified, you can also pay through your checking account via eCheck or with Instant Transfer from your PayPal account. Currently, only United States accounts can be verified. PayPal will e-mail you a verification of your purchase.

PayPal provides the world's first instant and secure online payment service using credit cards, checks and account debits. With PayPal, individuals and businesses can send and receive payments through the Internet. This revolutionary new service provides a safer, faster, easier, and cheaper way to move money in today's digital economy.

With a customer base of more than 7 million and continuing to grow rapidly, PayPal is the world's largest Internet-based payment network. PayPal is the #1 eFinance site on the Internet, according to PC Data Online, and one of the fastest growing websites, according to Media Metrix. PayPal now constitutes over 10% of all Internet traffic in the financial services category, more than Citibank, Wells Fargo and Bank of America combined.
Read more here.

 Security Questions

Shopping in this store is 100% safe. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive your sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

Our #1 priority is making sure you can shop safely in our store. Our Secure Shopper Guarantee means you don't have to worry about the safety of your credit card information. If your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases, your liability will be covered up to $50. By federal law, your credit card will protect you against unauthorized purchases over $50. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 Pricing and Availability Policies

Pricing Policy

Your receipt of an electronic order or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Comfort Zone (a.k. Rest Ministries) reserves the right to accept or decline your order for any reason at any time. If this happens, we will promptly return your funds.

All orders placed over a predefined amount (in U.S. denomination) must obtain verification pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order. If additional information is necessary, we will contact you via email at the email address provided on your order.

Availability Policy

Although we update our store daily, on occasion, the item that you have ordered may have just ran out of stock. In this event, Rest Ministries will notify you via email with the status of your order. You have the option to: (1) have your funds returned/credited and be notified when it arrives. (2) wait the week or 2 for it to be sent.

 Foreign Orders

All Prices are given in US dollars. When you use your credit card the appropriate dollar amount will be added. Foreign orders do not include free postage. Please read about our postal policies for foreign orders.

Our toll-free number does not work outside of the U.S. To reach us please call 858-486-4685.

FOR ITEMS SHIPPED FOREIGN - Please Read Carefully

To place an order to be delivered to a country other than the USA, you take the following steps:

  1. Place your order as you normally would with all payment
    information.
  2. We will send you an EMAILED confirmation of your order with shipping costs, based on the weight of the package and the destination, and how quickly you wish it to arrive.
  3. You will then go to a link and put the amount in the box and completely payment info.
  4. When receive your second (postage) payment your order will be shipped.
  5. If we do not receive your second order for postage, the package will not be shipped; we also will not take the time to track you down and get you your credit, so please shop carefully. If you wish to email us what you're interested in ordering, we can give you an estimate on the shipping costs.
 Privacy Statement

Privacy Statement

We respect and are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy.

The following discloses the Privacy Policy of Rest Ministries, Inc.

What information are you collecting and how are you collecting it?

Our Web servers do not record e-mail addresses of the visitors.

We may request your e-mail address or mailing address for the purposes of sending you the information that you have requested (ie. brochures to give to your church) or to sign you up for a group/service that you have requested (such as daily devotionals.)

Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict "No-Spam" policy, that means that we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent.

Rest Ministries will from time to time send e-mail announcing new products and services. If you ask us to remove you from these mailings we will do so. We send out emails about 2-3 times per year to visitors of our guestbook. We are unable to remove you from these mailings and by signing our guestbook you are giving us permission to email you 2-3 times per year.

If you choose to supply your postal address in an online form, you may receive occasional mailings from us, for example our biannual newsletter or a birthday card.

Using Rest Programs

When you sign up for an Rest Ministries forum (chat, message boards, etc.) your name or alias is recorded solely for purposes of maintaining your own account within the forums. This information is not used to monitor your activity within a forum, nor is it used to identify you outside of Rest Ministries in any way.

Please be aware that although we make every effort to keep your information private, prayer requests, Share and Prayer messages, pen pal listings, etc. go through a service we use called YahooGroups and these messages may be made public, or may be able to be "hacked into" by people unaffiliated and unknown to Rest Ministries.

Your Purchases

If you choose to purchase something online, we need to know your name, e-mail address, mailing address, credit card number, and the cards expiration date. We also request a phone number in case there are any questions about your order, as we have found email addresses are often entered incorrectly or expired within hours of the submission of a form and then we have no way of reaching you. By providing us with your email address, it allows us to process and fulfill your order and to notify you of your order status. This information may also be used by us to notify you of related product and services, but will not be shared or sold to third parties for any purpose.

Wherever Rest Ministries collects personal information we make an effort to include a link to this Privacy Policy on that page.